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Old 08-30-2010, 03:04 AM   #46
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Are they good Shenandoah Cabinets good quality?


I am going to Lowes this weekend to have them write up a quote for the Winchester butterscotch glaze style. I was going to ask for all plywood construction and my husband and son will install them. From what I've just read from the other bloggers, I'm now wondering if Shenandoah is the right choice. Where I live (Palm Beach County) the small cabinet shops are extremely expensive. Any suggestions to either look elsewhere or questions and guarentees to ask Lowes? Thanks in advance.



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Originally Posted by IcanDIY View Post
I work with clients in kitchen design and total kitchen remodel. Whenever possible, we try to avoid Shenandoah AKA American Woodmark (Same stuff, one name at Lowe's one name at Home Depot). We also avoid "custom shops" because there are two types of custom 1) Custom where clowns throw stuff together in their garage and are cheap but people fall for the custome line or 2) Really, really expensive and are not any more special than most higher end semi-custom cabinets.

Shenandoah is made cheaply, usually falls apart by the time we open boxes. They are good about replacing screwed up doors, but I'd rather not have to deal with all the replacements.

JD Power ranks them DEAD LAST in their consumer ratings for good reason. Typically, I try to lead my clients to either Kraftmaid or Armstrong, both of which are much, much higher quality than Shenandoah and American woodmark. Kraftmaid usually ranks tops in consumer opinion and is only a little but more expensive than Shen. I'd assume by stock over Shen because at least there is a big price difference to explain the lack of quality/shoddy finish.

Unfortunately, I had a number of clients cash in when they do ridiculous sales offering 20% off or more, which I assume they have to do because they do not sell otherwise. Why pay almost the same when you can get much bette product? Go with Kraftmaid at HD or Lowes, but always buy when there is a promo going on whish is at least once a month. For a slightly cheaper option hookup with Armstrong, which doesnt have the options but is good to deal with (wont find at HD or Lowes).

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Old 09-17-2010, 01:14 PM   #47
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Are they good Shenandoah Cabinets good quality?


We just purchased Shenandoah Cabinets about two weeks ago and received a call today saying that they'll be delivered next week - very fast! It appears as though most people on here had problems, so we'll see. If you look at what they have to offer, they offer all Plywood Construction to beef them up. Some of the standard things like dovetail drawers and the very strong ballbearing glides. Yeah, these are not top of the line cabinets, but they're certainly NOT builder special either. Anyway, I'll post back once ours arrive - McKinley Maple with butterscotch finish - lots of upgrades!
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Old 09-24-2010, 07:24 PM   #48
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Are they good Shenandoah Cabinets good quality?


Delivery was flawless. So far, everything has been top notch. The delivery guys brought in all 35+ boxes and every single box was well intact - absolutely no damage. So I called our Lowes installer so that he could unpack and inspect everything - per our installation contract. He came within an hour and unpacked everything. The cabinets are absolutely gorgeous. Again, we bought the Maple McKinley Hazlenut Glaze. We opted for the all plywood construction, which added about $1000 to the total $10K price tag (we got a lot of extras). The cabinets seem and appear very sturdy. No real damage. The only thing is that three doors will get replaced due to minor (looks like factory) scratches. Everything else looks perfect. Thus far, we are very satisfied with our purchase. Lowes has been an excellent store for us.
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Old 10-18-2010, 04:13 PM   #49
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Are they good Shenandoah Cabinets good quality?


To allencd@cox.net, to answer your question I have no affiliation with Shenandoah cabinetry american woodmark, whatever you want to call them. (just purchase alot of product from them because of price point for my clients). I just try to back up a product I believe in as I believe much of the American Spirit is gone nowadays when it comes to quality product and customer service. Yes, I've had a few problems with Shenandoah cabinetry since I've last posted on here, however, they took care of everything I've requested. I'd say that about 75% of my installs have involved this company. Every now and then I get a damaged cabinet or a scratch here or there but overall they've been pretty good about replacing items.
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Old 10-18-2010, 05:32 PM   #50
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Are they good Shenandoah Cabinets good quality?


Our cabinets will be installed this Friday and will post how everything went and looks. They've been sitting here while I tile, paint, etc...will post a pic or two...
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Old 10-21-2010, 11:15 AM   #51
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Are they good Shenandoah Cabinets good quality?


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I have nothing but great things to say about this company! I did countless research and found American Woodmark found at Home Depot and Shenandoah at Lowe's to be top notch. I found countless articles that ranked them much higher then both Kraftmaid and Thomasville. Reading from the posts listed above I believe that these customers were expecting "Custom Cabinets" that would cost about 15 fold compared to Shenandoah. I also think they must have gotten the very few bad batches that go out becasue I looked at this company in and out before I purchased and they produce thousands and thousands of kitchens on a yearly basis. Whatever the product may be there will always be faults. Its unfortunate that it has happend to the people above. I purchased Winchester Maple Cream and couldn't be more happy. I opted for the silent close option and absolutley love it on my silverware drawer. I also saved about $3500 over the other two companies. This company was also just on "Oprah" and is constantly on "Spice Up My Kitchen" as I am an HGTV addict. Hats off to Shenandoah Cabinetry for my beautiful kitchen.



I am so happy to read your positive review! My old kitchen is under renovation, and I have purchased all Shenandoah cabinets and hardware, etc. I'm glad you're happy with your kitchen, and i trust i will be, too.

Last year, after I purchased my new Frigidaire Affinity Energy Star front laod washer and dryer combo w/pedestals, I read one negative review after another, and was worried. After having the machines for over a year now, I am absolutely in love with the product, and I'm so glad i wasn't disappointed. It's a shame if people make decisions based on all the negativity out there. They may be missing out on the best and most cost efficient products available.

Sorry, but I suspect a lot of the negative reviews are generated by competing companies setting up fake feedback to hurt their competitors.
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Old 10-21-2010, 11:26 AM   #52
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Are they good Shenandoah Cabinets good quality?


Response to originial post by "I can DIY" You stated----<<<<Unfortunately, I had a number of clients cash in when they do ridiculous sales offering 20% off or more, which I assume they have to do because they do not sell otherwise. Why pay almost the same when you can get much bette product? Go with Kraftmaid at HD or Lowes, but always buy when there is a promo going on whish is at least once a month. For a slightly cheaper option hookup with Armstrong, which doesnt have the options but is good to deal with (wont find at HD or Lowes)>>>>>

------You suggest that cabinet companies offer discounts because their product isn't selling well enough, yet you suggest that people buy the cabinets you recommend when those companies are offering monthly discounts.

A little confused here.

Last edited by LJTA; 10-21-2010 at 11:30 AM. Reason: clarification
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Old 10-22-2010, 03:11 PM   #53
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Are they good Shenandoah Cabinets good quality?


After we retired, we moved and rebuilt. That was 6 years ago. We bought the oak cabinets from the Shenandoah Windsor collection. Today, I noticed that there is a separation between the vertical and the bottom horizontal wood on one cabinet. Any quick fixes for that?

Last edited by oldtimer; 10-24-2010 at 06:20 PM.
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Old 10-24-2010, 04:38 PM   #54
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Are they good Shenandoah Cabinets good quality?


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After we retired, we moved and rebuilt. That was 6 years ago. We bought the oak cabinets from the Shenandoah collection. Today, I noticed that there is a separation between the vertical and the bottom horizontal wood on one cabinet. Any quick fixes for that?
I saw this on their website:
The manufacturer of Shenandoah Cabinetry® hereby warrants to the original purchaser, for residential applications only, that all Shenandoah Cabinetry cabinets and accessories, are free from defects in materials and workmanship. This warranty runs for as long as you own your home and begins upon the date of delivery to you. This warranty is expressly limited to repair or replacement of the defective part at the discretion of the manufacturer of Shenandoah Cabinetry, and does not include labor for removal or replacement. This warranty does not extend to defects caused by improper handling, storage, installation, assembly or disassembly, intentional damage, product modifications, exposure to the elements including humidity which may result in warping or splitting, accidental misuse, abuse or negligence.

So it sounds like they are under warranty as long as you own your home.

tlovesm....I am looking forward to your pics. We bought the Shenandoah Hickory cabinets, can't wait to see them!
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Old 10-24-2010, 06:19 PM   #55
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Are they good Shenandoah Cabinets good quality?


Thank you, decksrus. I wisely kept the book in which the different styles are shown. Guess my other half will have to go to Lowe's and talk to someone. I had cherry cabinets in our other house and never had a momen'ts problems with them. They looked as good after 35 years as they did when we built that house.
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Old 10-24-2010, 07:55 PM   #56
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Are they good Shenandoah Cabinets good quality?


They sure don't make things to last anymore, do they.
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Old 11-04-2010, 07:43 PM   #57
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Are they good Shenandoah Cabinets good quality?


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Originally Posted by tlovesm View Post
Our cabinets will be installed this Friday and will post how everything went and looks. They've been sitting here while I tile, paint, etc...will post a pic or two...
When you have the time, I would love to see a picture of your new kitchen! How happy are you with it? Thanks
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Old 11-17-2010, 09:59 AM   #58
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Are they good Shenandoah Cabinets good quality?


Just got done placing an order with Lowes for Shenandoah cabinets. I read all the posts here and wanted to share my experience for those who may want to read more about this company/product. I had the most difficult time trying to decide whether to upgrade to "plywood sides" (not all plywood) box construction vs. their standard particle board construction. I went with just plywood sides ($700 upgrade) and not all plywood (additional $500 upgrade). I am still a little confused as to whether I made the right choice after reading so many differing opinions. I guess my logic with this decision was that the cabinets will transport better and will be a little stronger than going with all particle board.

They said delivery will take 3 - 4 weeks so I will post further comments again after receiving and inspecting the cabinets.
Anyone can chime in if they wish....
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Old 02-09-2011, 04:18 PM   #59
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Are they good Shenandoah Cabinets good quality?


In the winter 2005/2006 I installed a new kitchen consisting of 8 wall cabinets, 10 base cabinets and a built-in pantry closet with pull out drawers using Shenadoah Winchester Catheridal oak. This installation represents approximately 30 linear feet of counter space in and ell with island configeration. We are quite pleased with the results.

I cannot identify any specific issue with the installed cabinets or any complaints regarding to cabinate integrity during the installation. The chosen cabinates are well made and the melamine covered partical board sides proved to be quit sturdy. I did chose to cover exposed sides with matching oak plywood skins, but I see no reason to upgrade to plywood sides for structural purposes.

There were a few returns necessary due to less than perfect fit/finish or shipping damage. However Lowes was very responsive and expedited the replacements. Accessary parts (other than cabinets) such as fillers, moldings, additional door/drawer fronts, carvings, skins were shipped usually in padded paper wrapping, which proved to be subject to shipping damage. Where this occurred the damaged part was promptly replaced. Further, I was not required to return the damaged items as they would have been destroyed at the store rather than returned to American Woodmark. This was appreciated as such damaged or off-color fillers proved most useful during installation. Having installed other brand kitchen cabinets from other vendors I did not find the defective/damaged returns unusual. I was very pleased with the Lowes cabinet designer /sales associate we delt with; she cared and went out of her way to expidate replacements to make my installation sucessful, alas she in no longer with Lowes. Unless there has been a drop in quality since 2005/2006, I would not hesitate in using Shenadoah for future cabinet installations
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Old 03-07-2011, 10:08 PM   #60
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Are they good Shenandoah Cabinets good quality?


Just wanted to add to this post. I found this thread when considering the Shenandoah cabinets fo my kitchen renovation. I just want to say the 15 cabinets I ordered came very fast. I could have had them in 2 weeks but opted for a week later delivery because I was not ready for them yet. The order was accurate except for one base cabinet with the door hinged on the wrong side- an easy fix. The all pylwood upgrade cost around $650 and well worth the extra IMO. No damage at all.

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