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Old 12-03-2008, 06:00 AM   #31
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Are they good Shenandoah Cabinets good quality?


As mentioned in my last post I discovered another discount offer by Shenandoah giving the option of free glaze colors on their Cherry line. Of course, we had already submitted our Dominion Cherry cabinet order with several discount offers.

We called American Woodmark which is the same folks as Shenandoah to see if it was too late to make a color change request and it was not. We were told that Lowes needed to be the one to contact them for any changes and it was possible that the entire order would need to be resubmitted which meant we would lose the other discounts. On a leap of faith, I was prepared to tell them to just cancel the order. I found out that the American Woodmark folks were trying to keep all of their plants in operation and that is the reason for the many discount offers. This is a good thing to know if you need to negotiate pricing!

Our Lowes guy made the call to request Chocolate Glaze and had it taken care of without losing our discounts. Although our Lowes guy was pretty helpful, he did not tell me about all the offers. He also told me that Lowes was matching HD prices as well as other stores. I read a post where a lady shopped the Bird Cage style cabinet hardware on the internet and Lowes matched the price.

This forum is also a great tool! There was a post and photo of cabinets that were the same as my original color selection. Yikes! It looked extremely dark and more red than I cared for. That was also the general oppinion of posts. So, Thanks DIY members! Meanwhile, Granny will be looking for the $500 Lowes gift card, free sink base, 20 % off total price, free glazing and old Santa around December 16th.

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Old 12-03-2008, 09:13 AM   #32
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Are they good Shenandoah Cabinets good quality?


I'll go ahead and jump into this thread. I totally agree with Angus, you will be much happier going with a small kitchen remodel company.

All mass produced cabinets are built essentially the same, maybe with slight differences from manufacturer to manufacturer, no matter the price point. They're all hot glued together.

Structurally, plywood is no better than particle board, in fact, it can be argued that particle board is actually stronger and warps less. About the only time you'll find 3/4" sides is from a custom builder or if the cabinet is "frameless," has no face frame, also referred to as "Euro Style." Many cabinets use only 3/8" sides, some are 7/16", some are 1/2".

Dovetail drawer construction is more of a marketing ploy than anything else, a gimmick. What most people don't realize, the drawer bottom is almost always the same 3/16" material, no matter the drawer side construction. The cabinets in my kitchen are more than 30 years old, and the drawers aren't dovetailed, still in excellent condition. Pretty soon, you're going to hear people saying, "if the drawer glide isn't a soft close design, they're junk." Another gimmick. You'd be amazed how easily those little shock absorbers fail. I do, however, like the full extension glides, and always recommend those.

Take an Armstrong, Shenandoah or Kraftmaid cabinet at Lowe's/HD, add cherry full overlay doors, dovetail drawer option with full extension glides and look at the price. You're probably at or near the price you would pay for a much nicer looking cabinet at small, locally owned kitchen and bath remodeling store. Compare the finish quality of the Lowe's/HD cabinet to the finish quality of any cabinet at the small store, you won't go back to Lowe's/HD.
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Old 12-04-2008, 06:15 AM   #33
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Are they good Shenandoah Cabinets good quality?


I would much rather have a custom made cabinet over a Lowes or HD but the local cabinet shops around these parts were more expensive than the "fast food" ones! My daughter just installed custom cabinetry all over her 4400 sq ft home and they are solid. But I don't have the big bucks in my wallet!
I'm trying to prepare myself for the poor quality when compared to the solid wood cabinets I am taking out. I do not like not being able to communicate with the carpenters either. Had I been allowed, I would not have to worry over that stupid duct. The carpenter would have come up with a solution and i would love the the layout on the first meeting. In my case, I had to get what I could why Pa was willing to commit to the remodel and then he nearly had a stroke! Thanks for the response.
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Old 01-09-2009, 07:33 PM   #34
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Are they good Shenandoah Cabinets good quality?


I recently replaced my cabinets (Diamond) with Shenendoah. I got quotes from both Home Depot and Lowes. The prices for the cabinets were about the same, the installation about a thousand higher at Home Depot but the same granite countertop including installation was substantially less expensive from Home Depot so I went with Lowes for the cabinets and installation and with Home Depot for the counter top and installation.

Some comments:

The standard Shenendoah cabinets I received have plywood sides. The same exact American Woodmark style quoted were advertised with particle board sides and would have cost more with the plywood side option. Besides being half the weight (for which the installer and my studs and walls were pleased) the problems I had with the old cabinets (30 years old) was the warping of the particle board after the occasional liquid spill and the virtual destruction of the sink cabinet particle board sides after a water leak. The installer, an older fellow who has been installing for Lowes and Home Depot for 15+ years said that the installs he has done lately with America Woodmark and Kraftmaid have been particle board sided cabinets, although both brands have plywood side options at 10-15% more. So when comparing between the brands ask what the standard cabinet construction is. According to this installer fellow he found the American Woodmark brands were packed the best with fewer damaged cabinets, except for a short period when their new Cumberland, Maryland plant was just starting production about a year ago, they seemed to make fewer mistakes on the orders.

By the way, the installer is probably more important than the cabinets. This guy was very careful levelling everything and was very attentive to detail, the counter guy congratulated him when he came by and shot the elevations with his laser level.
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Old 01-14-2009, 07:51 PM   #35
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Are they good Shenandoah Cabinets good quality?


We all have different thoughts on what is good and what is bad. For me American Woodmark is not so good.
We were disappointed by cabinets we received form them. Well very sad because of their customer service.
I will next time spend a little more money and get something better.
I think I will use a local cabinet shop or spent more for any other brand .
Live and learn.
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Old 01-14-2009, 08:49 PM   #36
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Are they good Shenandoah Cabinets good quality?


I just got finished installing 2 sets of Shenandoah Cabinets. My clients took advantage of a 20% discount at Lowe's as well as one of them took advantage of the free glaze too. Each of them saved over $2500 +. I have now installed 5 Shenandoah kitchens in the last 6 months without a problem. I still believe that these small mom and pop shops can't touch the big companies. Like I said in a previous post, I don't believe these small shops are putting on 12 coats of finishing and using ultraviolet razes to slow down the aging process of wood! Keep up the good work Shenandoah!!!!!!
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Old 02-26-2009, 09:37 PM   #37
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Are they good Shenandoah Cabinets good quality?


Shenandoah cabs are, at least what I've seen and installed, CRAP. There's absolutely no workmanship in them whatsoever. The finish so thin, you would bruise it just moving them around safely. No dovetails, as I don't think anyone in their factory would know one if it hit them. There were only sloppy and loose tolerance glue joints, no screws no staples no pins. Just glue. Glueing works pretty well when the joints are tight, but these are not. The cabs were not near square, hinges are cheap pot metal stamped junk. The trim work included was cardboard with vinyl tape on it. The sides are NOT 1/2 board as they advertise. the backs are cardboard. Go somewhere else if you want dcent, not custom, but decent boxes. these are crap.
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Old 02-26-2009, 09:41 PM   #38
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Are they good Shenandoah Cabinets good quality?


Quote:
Originally Posted by Construct51 View Post
I just got finished installing 2 sets of Shenandoah Cabinets. My clients took advantage of a 20% discount at Lowe's as well as one of them took advantage of the free glaze too. Each of them saved over $2500 +. I have now installed 5 Shenandoah kitchens in the last 6 months without a problem. I still believe that these small mom and pop shops can't touch the big companies. Like I said in a previous post, I don't believe these small shops are putting on 12 coats of finishing and using ultraviolet razes to slow down the aging process of wood! Keep up the good work Shenandoah!!!!!!


you must work for them. The "glaze" you speak of, what the heck is that. My mom and pop shops use conversion varnish, and it is the best in the business. There's no reason whatsoever to put or need 12 coats of anything on a cabinet, if it's quality. Shenandoah is junk, plain and simple
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Old 02-27-2009, 09:38 AM   #39
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Are they good Shenandoah Cabinets good quality?


My Shenendoah cabinets do have dovetail joints, have 1/2 inch plywood sides, and the backs are, as you say, particle board, but being white cabinets it really does not bother me that much as the backs are white and not all that visible. The hinges on the cabinets I bought are not "pot metal" they are stainless steel, have the CE-Mark and are made in Italy.

Saying these cabinets are "crap" is just plain silly. They may not be at the level of true "custom" made cabinets like the one's you make, but they offer a very high cost/performance ratio for people that don't want to spend what a small house might cost for a kitchen remodelling. I suspect there will be many more people in this category as time goes on, given the financial crisis.
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Old 02-27-2009, 03:08 PM   #40
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Are they good Shenandoah Cabinets good quality?


I am in the process of installing a Shennadoah kitchen. The client had them ordered and they are not from stock on the floor. The sides are 1/2" flakeboard, the drawers are dovetailed, and I have seen better finishes. My gripe is quality control or lack of. When the cabinets arrived I opened all the boxes and did a visual inspection some doors had defects, drawer slides missing but the best of all a base cabinet was smashed on the back, totally unusable...and there was not a mark on the cardboard box. Yesterday I began the installation, corner wall cabinet has a warped frame, another 3 wall units with warped frames same on a bank of drawers. 3 corner shelves were not properly lined up when put together. When I got consumer relations on the phone they noited the first replacements that were shipped and were not too happy with this second call. I was told that it was and expensive replacement and a field rep may have to verify the complaint. Now I have to sit and wait until they decide what to do. I asked if quality control was off the day these cabinets were made.
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Old 02-27-2009, 05:12 PM   #41
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Are they good Shenandoah Cabinets good quality?


I experienced much of the same 3 times. Wether Euro style or overlay, my clients wish they had taken my advice, ya get watcha pay for. One client wanted white painted cabs and thermofoil doors. the doors are fine, ya can't fight plastic, but the white finish is see through, and look old faded and bleached out. Terrible quality control. She paid 5K for a very small kitchen, my builder was 6K. He builds his boxes using 3/4 ply, all solid kiln dried face frames, and uses only conversion varnish for clear finishes. I can install his cabs in a blink. they are square, solid, screwed and glued, Blum hardware, 100lb rails, and warranteed till death. I attach them on the ground and set them in place. Too easy. Plus, when I have client that wants a change, he's right down the street and whatever the change may be, major resizing or alterations, he has them back to me the next morning. All his trim is solid wood. He made my kitchen boxes for 17K. My wife got quotes from Lowes and HD just for the heck of it. They were each around 14K. Maybe if I wasn't a contractor and QA/QC inspector, I could stand having the cheaper stuff. But once you've seen the good stuff, and worked with it, quality sells itself. Being the contractor, it just isn't worth it to me as I don't charge a markup on materials I supply. The client calls me first, not the vendor, when they find problems. They're bummed when I just tell them, call your vendor, not me.
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Old 04-07-2009, 11:27 PM   #42
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Are they good Shenandoah Cabinets good quality?


I ordered the Bluemont Maple Spice cabinets with a Mocha glaze from Shannondoah...what i got was bright orange looking cabinets. I have painted my kitchen 2 different times trying to get the cabinets to look "normal" with no luck. The guy @ Sherwin Williams said that the best thing he could think to tell me to do since the color was so "Odd" was to paint the kitchen a close color orange so that the cabinets would not clash with the walls.... I spent $7,500 on cabinets & counter tops and i am about 3 seconds away from buying paint from walmart and painting them white.

Bottom Line:
*Opened the box and the door feel right off the hinge. A few spots were dinged or scratched on a few of the cabinets.
*The "12" coats of glaze is so thin I can scratch it off with my finger nail
*Sample cabinets on display @ lowes are a nice well detailed cabinet...I received nothing of that quality or craftmanship.

I called Shannondoah about my concerns and was told that when I activated my order I agreed that i wanted Maple Mocha Spice and thats what they sent out and that if I had a problem I had to take it up with Lowes.

What i got is so bad I just want to cry. There is no fixing it. I will attach a few pics so you can see what i am talking about.

The color displayed in Lowes:


The color i received compared to the color displayed:


Cheep cabinets (Left) sold in lowes store looks just like what they sent me (Right) but i paid twice as much to get the same look


Orange is apparent in all light (sun, florecent, normal)

Last edited by whyme; 04-09-2009 at 10:40 PM.
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Old 04-13-2009, 09:32 AM   #43
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Are they good Shenandoah Cabinets good quality?


After researching many brands for quality, we purchased 14 Shenandoah cabinets through Lowes. We received a free sink base and the $500 gift card.
We had one problem with a miss aligned turntable shelf inside a corner cabinet but fixed it with a screwdriver adjustement. We are very satisfied with Shenandoah. They are well made and look very good.
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Old 03-07-2010, 03:41 PM   #44
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Are they good Shenandoah Cabinets good quality?


Yikes!!! I'm redoing my kitchen and went to Lowes this morning. I initially was going to go with the stock cabinets but seen the Shenadoah/Breckenridge Cherry Spice cabinets and fell in love with them. About $600.00 difference from the stock cabinets. Thank goodness I haven't paid for them yet, was going to do it in the morning. Going to do more research on these cabinets and from what I have been reading on this forum I might end up going elsewhere.
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Old 06-08-2010, 11:41 PM   #45
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Are they good Shenandoah Cabinets good quality?


I work with clients in kitchen design and total kitchen remodel. Whenever possible, we try to avoid Shenandoah AKA American Woodmark (Same stuff, one name at Lowe's one name at Home Depot). We also avoid "custom shops" because there are two types of custom 1) Custom where clowns throw stuff together in their garage and are cheap but people fall for the custome line or 2) Really, really expensive and are not any more special than most higher end semi-custom cabinets.

Shenandoah is made cheaply, usually falls apart by the time we open boxes. They are good about replacing screwed up doors, but I'd rather not have to deal with all the replacements.

JD Power ranks them DEAD LAST in their consumer ratings for good reason. Typically, I try to lead my clients to either Kraftmaid or Armstrong, both of which are much, much higher quality than Shenandoah and American woodmark. Kraftmaid usually ranks tops in consumer opinion and is only a little but more expensive than Shen. I'd assume by stock over Shen because at least there is a big price difference to explain the lack of quality/shoddy finish.

Unfortunately, I had a number of clients cash in when they do ridiculous sales offering 20% off or more, which I assume they have to do because they do not sell otherwise. Why pay almost the same when you can get much bette product? Go with Kraftmaid at HD or Lowes, but always buy when there is a promo going on whish is at least once a month. For a slightly cheaper option hookup with Armstrong, which doesnt have the options but is good to deal with (wont find at HD or Lowes).

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