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Old 12-09-2007, 08:36 PM   #16
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Are they good Shenandoah Cabinets good quality?


i think shenandoah cabinets are S*!T ! the smaller parts get shipped in thin cardboard wrapping that say "fragile" but they are all torn up and the product is all dented and its just crap work. we have had soooo much problems with them.
home depot and Lowe's are owned by the same "mother company" so they are basically the same store.

{there isn't any information anywhere that indicates Lowes & Home Depot are owned by the same Parent company - Moderator}

the only GOOD thing is that "American Woodmark has been recognized by the Kitchen Cabinet Manufacturers Association (KCMA) for its use of environmentally responsible materials in its cabinetry."

but they are nice looking cabinets (if your lucky)but they have sooo many problems with them. i would suggest you buy the better quality and more expensive brand!!

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Old 05-30-2008, 10:04 AM   #17
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Are they good Shenandoah Cabinets good quality?


I have nothing but great things to say about this company! I did countless research and found American Woodmark found at Home Depot and Shenandoah at Lowe's to be top notch. I found countless articles that ranked them much higher then both Kraftmaid and Thomasville. Reading from the posts listed above I believe that these customers were expecting "Custom Cabinets" that would cost about 15 fold compared to Shenandoah. I also think they must have gotten the very few bad batches that go out becasue I looked at this company in and out before I purchased and they produce thousands and thousands of kitchens on a yearly basis. Whatever the product may be there will always be faults. Its unfortunate that it has happend to the people above. I purchased Winchester Maple Cream and couldn't be more happy. I opted for the silent close option and absolutley love it on my silverware drawer. I also saved about $3500 over the other two companies. This company was also just on "Oprah" and is constantly on "Spice Up My Kitchen" as I am an HGTV addict. Hats off to Shenandoah Cabinetry for my beautiful kitchen.
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Old 05-30-2008, 12:17 PM   #18
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Are they good Shenandoah Cabinets good quality?


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Originally Posted by Construct51 View Post
I have nothing but great things to say about this company! I did countless research and found American Woodmark found at Home Depot and Shenandoah at Lowe's to be top notch. I found countless articles that ranked them much higher then both Kraftmaid and Thomasville. Reading from the posts listed above I believe that these customers were expecting "Custom Cabinets" that would cost about 15 fold compared to Shenandoah. I also think they must have gotten the very few bad batches that go out becasue I looked at this company in and out before I purchased and they produce thousands and thousands of kitchens on a yearly basis. Whatever the product may be there will always be faults. Its unfortunate that it has happend to the people above. I purchased Winchester Maple Cream and couldn't be more happy. I opted for the silent close option and absolutley love it on my silverware drawer. I also saved about $3500 over the other two companies. This company was also just on "Oprah" and is constantly on "Spice Up My Kitchen" as I am an HGTV addict. Hats off to Shenandoah Cabinetry for my beautiful kitchen.
Glad that you are happy! Cabinets are kind of like cars, lots of manufacturers and some are better than others. It comes down to preference a lot of the time....some like a Chevy better than Ford.
What I can tell you is that markup on cabinets can be ridiculous. When you shop at Lowes or Home Depot, they are acting as a sales rep for the cabinet manufacture. This creates an additional middleman. As an independent remodeler, I can deal with who I want and have a more direct purchasing chain. This way, the discounts get passed on directly to the customer. I can tell you 100% of the time, I can not only compete with, but beat the big box stores cabinet lines every time. When I spec out cabinets, they are every bit as equal to, and most times exceed what you can get from the big stores. We are talking apples to apples here...and my apples are always better! On top of that, I actually bring samples to your home. You can see what the cabinets will look like in the actual space they will reside. I am also the installer so no mix-ups between the Home Depot sales rep and the contractor who will install. I've tried that game before as an installer for a big store and it went bad. The HO paid for the store rep to come and measure. I showed up to install once the cabinets arrived 4 weeks later (I get mine in 10 working days) and as it turned out, the store rep measured wrong. Now I had to come up with the solution, the HO had to order additional cabinets and I had to highly modify a few of the cabinets anyway. Oh yeah, it took an additional 4 weeks to get the new pieces.
While this won't always be the scenario, there are advantages to an independent installer. My work is guaranteed in writing for 2 years and the cabinets are warrantied for life. Oh yeah, and my prices are about 25-40% cheaper overall.
I suggest people get MULTIPLE quotes. That's the only way you'll be able to tell if you're getting a good deal for your area. The lowest bid isn't always the best, nor is the highest. Check references and ask to see completed work. And check on the schedule. I do not think 10+ weeks from ordering to completion is reasonable.....unless you are getting CUSTOM cabinets.

I hope you enjoy your new kitchen for many years to come!
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Old 06-01-2008, 09:48 AM   #19
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Are they good Shenandoah Cabinets good quality?


[quote=notech;24948]ditto diznix -
our base cabinets depth customized.


Kraftmaid quality has gone downhill also from posts I have read at gardenweb.com's forums, so it looks like these low end cabinets are not worth the money, or aggravation of planning countertop fabrication, etc and not having cabinets to install.
quote]

Although I have not installed any Kraftmaid recently, that is what I have been told by our cabinet supplier. We used to install lots of Kraftmaid; they were a nicely finished cabinet for the price , and the upgrade to wood dovetailed drawer boxes gave you a good unit for still a moderate price. Our supplier dropped the line completely about a year ago, because they said they were having a constant flow of quality control problems from the factory with them.

We do everything we can to discourage customers from buying cabinets from Lowes/HD, for the problems talked about in other posts. You are most likely going to end up with a wrong/incomplete order and their follow up service is nothing to get excited about IMO. When HO suggest this, we explain that in our experience, the price will be a few hundred dollars cheaper initially, but by the time we have to do extra work to make the wrong cabinets work, or you have to order extra pieces that were overlooked, you are not gaining anything in the end, except a job that is slower to completion than planned and usually still costs the same or more than if you had ordered cabinets from a kitchen supplier.

Last edited by troubleseeker; 06-01-2008 at 10:03 AM.
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Old 06-10-2008, 08:11 PM   #20
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Are they good Shenandoah Cabinets good quality?


We're awaiting a second shipment on Shenandoah cabinets since the first set arrived with 6/10 broken, chipped, and in just plain horrible condition. I really don't understand how this stuff can make it past any QC at the factory unless the managers there are blind or actively oblivious to any quality in their craftsmanship. Given that its been over 2months and we still haven't had anything installed yet, I think its time for us to gripe about our miserable experiences with American Woodmark Cabinetry, namely the Shenandoah Cabinets we ordered through Lowes and have yet to be installed in our house as we contracted. We can't even get these folks to return our calls much less install cabinets we've paid good money for. I would never recommend anyone use any of these companies listed above. You are better off using a local, smaller company instead of one of these corporate giants.
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Old 06-17-2008, 08:50 AM   #21
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Are they good Shenandoah Cabinets good quality?


We chose to order our cabinets through Lowes, not Home Depot, because of the GREAT offer to get back a Rebate for all the cabinets we ordered.. Once we spent thousands of dollars. We were then told, we did not order the specific cabinets to qualify for a REBATe. Lowes is trying to blame Shenandoah, and will not take blame nor back up the offer.
If we had none this we would have purchased same cabinets through Home Depot under the American Woodworks name. For a better price.
So make sure to ask alot of questions and do your home work, also if you are ordering and spending money at Lowes or Home Depot, make sure to get it in writting that you are to get the rebate. Or you too may be out hundreds of dollars.
The Cabinets are a good quality, we ordered the Mckinley and love the look. But would have gone with another type if told we were not getting the rebate.
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Old 07-24-2008, 10:27 PM   #22
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Are they good Shenandoah Cabinets good quality?


Just finished putting up my second set of Shenandoah Cabinets up, this time for my basement. I purchased the doorstyle Solana Maple. I guess I'm the lucky one, but I'm two for two with this company. Everything went in without a problem. What do people expect from buying from Lowe's an 80K custom kitchen, I don't think so. I believe the finish this company uses can out do any little mans shop who don't have the million dollar equipment? Anyways 2 thumbs up for Shenandoah!
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Old 07-24-2008, 10:30 PM   #23
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Are they good Shenandoah Cabinets good quality?


Good Cabinets but beware of Lowes Gift Cards
In response to the post two above

Forgot to mention I purchased my Shenandoah Cabinets during this time period as well. Lowe's was offering the gift card not the cabinet company. I called the customer service at the company and was informed that they were not responsible for the cards. I then talk to Lowe's corporate and they took care of it.
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Old 08-10-2008, 01:26 PM   #24
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Are they good Shenandoah Cabinets good quality?


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Originally Posted by angus242 View Post
Glad that you are happy! Cabinets are kind of like cars, lots of manufacturers and some are better than others. It comes down to preference a lot of the time....some like a Chevy better than Ford.
What I can tell you is that markup on cabinets can be ridiculous. When you shop at Lowes or Home Depot, they are acting as a sales rep for the cabinet manufacture. This creates an additional middleman. As an independent remodeler, I can deal with who I want and have a more direct purchasing chain. This way, the discounts get passed on directly to the customer. I can tell you 100% of the time, I can not only compete with, but beat the big box stores cabinet lines every time. When I spec out cabinets, they are every bit as equal to, and most times exceed what you can get from the big stores. We are talking apples to apples here...and my apples are always better! On top of that, I actually bring samples to your home. You can see what the cabinets will look like in the actual space they will reside. I am also the installer so no mix-ups between the Home Depot sales rep and the contractor who will install. I've tried that game before as an installer for a big store and it went bad. The HO paid for the store rep to come and measure. I showed up to install once the cabinets arrived 4 weeks later (I get mine in 10 working days) and as it turned out, the store rep measured wrong. Now I had to come up with the solution, the HO had to order additional cabinets and I had to highly modify a few of the cabinets anyway. Oh yeah, it took an additional 4 weeks to get the new pieces.
While this won't always be the scenario, there are advantages to an independent installer. My work is guaranteed in writing for 2 years and the cabinets are warrantied for life. Oh yeah, and my prices are about 25-40% cheaper overall.
I suggest people get MULTIPLE quotes. That's the only way you'll be able to tell if you're getting a good deal for your area. The lowest bid isn't always the best, nor is the highest. Check references and ask to see completed work. And check on the schedule. I do not think 10+ weeks from ordering to completion is reasonable.....unless you are getting CUSTOM cabinets.

I hope you enjoy your new kitchen for many years to come!
I'm in the process and have sat with approx 8 places mapping out my new kitchen. They all sell different brands. I'm trying to understand the difference between Kraftmaid, Crystal, Armstrong, Schrock, Diamond, Showplace, Candlelight, Decora, Quakermaid, Camelot (made by Elm Mfg). They all have dovetails, apprently can all come in complete wood box and interior. However, how does one distinguish between the long term quality of the build vs paying for the name recognition, etc. To further the car anology ... I buy Toyota, although it is more expensive than the comparable American vehicle because of the quality for the $. However, I would not buy a Lexus as the incremental functionality is not justified by me and the extra $s in my mind is more of the nameplate. Any advise you can provide to assist me in narrowing down my selection is appreciated.

Also, what are your thoughts on the decision between granite vs quartz?

We currently have an island and are contemplating utilizing a peninsula instead due to the comparative narrow width of the kitchen. We have received differing feedback ... some state a peninsula is fine othes say peninsulas have come and gone.

And finally, we also currently have a built in pantry. It is looking like it would be the best utilization of the space to get rid of the pantry and place the refrigerator in that place. Feedback from some is that a built-in pantry is "to die for". Thoughts?

Tx
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Old 08-10-2008, 03:34 PM   #25
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Are they good Shenandoah Cabinets good quality?


There's nothing like custom-made cabinets. That can't be argued!

That being said, a couple of posts earlier in this thread stated that you must have dovetailed drawers, and one person theorized that drawers without dovetails would hardly last a year. Pooey.

I think it is worth mentioning that there are other ways to build drawers that are absolutely rock solid, without the added expense of dovetails. I do a lot of dovetails, and they're undoubtedly strong and classic. But, they're pricey. The new "drawer lock" bits are often used by cabinet companies, and they produce incredibly strong glue joints. Some shops use rabbeted joints that are strong enough to last decades under all sorts of use.
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Old 08-12-2008, 01:31 AM   #26
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Are they good Shenandoah Cabinets good quality?


Quote:
Originally Posted by info29 View Post
I'm in the process and have sat with approx 8 places mapping out my new kitchen. They all sell different brands. I'm trying to understand the difference between Kraftmaid, Crystal, Armstrong, Schrock, Diamond, Showplace, Candlelight, Decora, Quakermaid, Camelot (made by Elm Mfg). They all have dovetails, apprently can all come in complete wood box and interior. However, how does one distinguish between the long term quality of the build vs paying for the name recognition, etc. To further the car anology ... I buy Toyota, although it is more expensive than the comparable American vehicle because of the quality for the $. However, I would not buy a Lexus as the incremental functionality is not justified by me and the extra $s in my mind is more of the nameplate. Any advise you can provide to assist me in narrowing down my selection is appreciated.

Also, what are your thoughts on the decision between granite vs quartz?

We currently have an island and are contemplating utilizing a peninsula instead due to the comparative narrow width of the kitchen. We have received differing feedback ... some state a peninsula is fine othes say peninsulas have come and gone.

And finally, we also currently have a built in pantry. It is looking like it would be the best utilization of the space to get rid of the pantry and place the refrigerator in that place. Feedback from some is that a built-in pantry is "to die for". Thoughts?

Tx
Info,

There's no real answer to your question. It's going to be a combination of finding the features YOU want for your budget. The main line of cabinets I sell would be considered mid-grade. I, however, feel they're more than that. Yes, I can get the stripped down version with particle board ends and glued drawers with standard glides. Or, I can get full ply boxes with dovetail under mount glides w/full extension and soft close (Blumotion). I can get matching interiors and I can even customize certain cabinets to my specs because of how much business I do with them. Someone mentioned here waiting 10 weeks for their order...that's crazy. I can get mine in 10 days. If I have a problem with a delivery (damage), I get replacements in a week.
Bottom line is to make sure you LOVE what you are choosing.
Granite is a fad. There's nothing wrong with it but some people put too much into it. I personally love the uniqueness of some granite. Others are so typical I can't imagine people paying the premium for it (uba tuba). I just got a one of a kind slab for my hall bath. It cannot be duplicated by a man-made material. That said, I feel quartz is perhaps the best kitchen counter choice....all things considered. That is IF you can handle the look of it. Some people want the granite look so they need to go with granite. Quartz is about as indestructible as you will get. Not porous, no sealing, highly heat resistant, highly scratch resistant.
I lean towards islands over peninsulas because of traffic patterns. Islands allow free flow, peninsulas create barriers.
Pantries are a luxury. While you might not need the storage, most families surely do. If you truly want the frig relocated to the current pantry area, consider a stand alone pantry to match your cabinets. I do them all the time. Only 2 adults and a pre-teen in my house and we couldn't live without one!

Good luck
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Old 10-01-2008, 10:55 AM   #27
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Are they good Shenandoah Cabinets good quality?


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Glad that you are happy! Cabinets are kind of like cars, lots of manufacturers and some are better than others. It comes down to preference a lot of the time....some like a Chevy better than Ford.
What I can tell you is that markup on cabinets can be ridiculous. When you shop at Lowes or Home Depot, they are acting as a sales rep for the cabinet manufacture. This creates an additional middleman. As an independent remodeler, I can deal with who I want and have a more direct purchasing chain. This way, the discounts get passed on directly to the customer. I can tell you 100% of the time, I can not only compete with, but beat the big box stores cabinet lines every time. When I spec out cabinets, they are every bit as equal to, and most times exceed what you can get from the big stores. We are talking apples to apples here...and my apples are always better! On top of that, I actually bring samples to your home. You can see what the cabinets will look like in the actual space they will reside. I am also the installer so no mix-ups between the Home Depot sales rep and the contractor who will install. I've tried that game before as an installer for a big store and it went bad. The HO paid for the store rep to come and measure. I showed up to install once the cabinets arrived 4 weeks later (I get mine in 10 working days) and as it turned out, the store rep measured wrong. Now I had to come up with the solution, the HO had to order additional cabinets and I had to highly modify a few of the cabinets anyway. Oh yeah, it took an additional 4 weeks to get the new pieces.
While this won't always be the scenario, there are advantages to an independent installer. My work is guaranteed in writing for 2 years and the cabinets are warrantied for life. Oh yeah, and my prices are about 25-40% cheaper overall.
I suggest people get MULTIPLE quotes. That's the only way you'll be able to tell if you're getting a good deal for your area. The lowest bid isn't always the best, nor is the highest. Check references and ask to see completed work. And check on the schedule. I do not think 10+ weeks from ordering to completion is reasonable.....unless you are getting CUSTOM cabinets.

I hope you enjoy your new kitchen for many years to come!
Gosh Angus, where do you live???? I'm looking for somebody just like you in San Antonio
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Old 11-04-2008, 05:23 PM   #28
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Are they good Shenandoah Cabinets good quality?


I'm curious myself about the quality of these cabinets too! I haven't been able to figure them out. Every time I inquire with a designer at Lowes I haven't been able to get a straight forward answer about quality and damage control on these cabinets. I knew the prices were good on them but I have been reading other comments and some of these posts aren't making any sense. The Shenandoah booklet I picked up claims that these are all wood cabinets. It says nothing about a furniture board laminated backing. The only way to know for sure if Shannadoah is the same company at Homedepot is to look for the manufacturer listed. For example, Diamond cabinetry at Lowes is sold at Menards as Schrock Cabinetry. Same exact thing, just a different contract with the supplier at different costs. They change the door names and supply different lines but both companies are manufactured by Masterbrand Cabinetry!
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Old 11-04-2008, 06:25 PM   #29
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Are they good Shenandoah Cabinets good quality?


Best as I can determine, Shenandoah cabinets is the name applied to the American Woodmark Cabinetry sold at Home Depot. While at Lowes, I picked up two separate books--one had "Shenandoah" and one had "American Woodmark". They were the exact same cabinets. If you go to americanwoodmark.com, it states:
Our Shenandoah Cabinetry® brand is available exclusively at Lowe's. Offered in 50 different style and finish combinations, Shenandoah makes cabinetry more affordable with a quality look that holds up over time. All cabinetry comes with American Woodmark’s TuffTech® and BeautyGuard® finishes to resist scuffs, scratches, fading and moisture.

So in my opinion, they are the same, just sorta like mattress companies produce the exact same product, but with different names, to sell at different stores--that way you cannot compare prices and you cannot get the "price guarantee" if the price is lower somewhere else.

A friend of mine ordered the Lowes Shenandoah cabinetry a few weeks ago. I'll post as soon as her project is complete and let you all know how it went.
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Old 11-11-2008, 06:04 AM   #30
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Are they good Shenandoah Cabinets good quality?


We recently placed an order fat Lowes for Shenandoah's Dominion Cherry cabinets. We received and immediate 20 % off order, free sink base and promised $500 gift card. I also just learned that I could have received a color upgrade for Chocolate Glaze if 10 cabinets or more purchased but was not told that. I am going to try to make that change since we just activated the order. Lowes told us that Woodmark folks are trying offering big perks for business in order to keep all their plants open.After reading some of these posts regarding problems getting the card and damage problems, I hope we made the right decision. One problem we have encountered is that Shenandoah's website does not work despite them telling us vis the phone, Yea, that's what we are hearing. Yet, nothing done to correct problems with the website. Will let you know the end results.

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