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Old 04-27-2011, 06:54 PM   #1
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Merillat return policy


I was wondering if anyone else has had a problem with Merillat cabinets return policy. I needed some cabinets to finish a project and ordered what I needed unfortunately in a close but wrong color. These are all stock items and the company has basically told me to go pound sand they will not exchange them for the correct color their policy is I got what I ordered and they do not accept returns or exchanges. I now have a pile of cabinets I can't use has anyone else had this problem and were you able to resolve it? I would warn anyone thinking of using this brand to be very cautious. Thanks

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Old 04-27-2011, 08:16 PM   #2
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Merillat return policy


Trouble,
My brother is a kitchen designer and works for a company that handles about 8-10 different cabinet lines. I don't know of any of them that will take anything back unless they definitely made a mistake. If my brother orders anything in error, he eats it. If you get a damaged cabinet, different situation. But if they make it to the job in one piece, they're yours.
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Old 04-28-2011, 05:29 AM   #3
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Merillat return policy


Firehawk
Thanks for the info. I am still having my lawyer look into it. I never heard of a company that won't exchange for the correct item if a mistake was made doesn't seem like good business practice to me.
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Old 04-28-2011, 08:55 PM   #4
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Merillat return policy


Let us know how you make out. I know it seems like a weird way to do business, but that's what they do. Might be they don't want to be shipping them more than once.
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Old 04-29-2011, 04:25 PM   #5
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Merillat return policy


The lawyer is looking into the return policy. Seems that in some states you have some rights no matter what the company return policy is. To firehawk - I'll bet some of the comanies your brother is doing business with are part of the same group as this cabinet manufacturer I count 6 cabinet manufacturers all owned by the Masco Corporation

Last edited by Troubledrouin; 04-29-2011 at 04:27 PM. Reason: spelling error
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Old 04-29-2011, 10:36 PM   #6
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Merillat return policy


Quote:
Originally Posted by Troubledrouin View Post
I would warn anyone thinking of using this brand to be very cautious.
Before this thread continues down this path, please reference the following thread:
http://www.diychatroom.com/f2/how-si...ct-site-37099/

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