When the track is pulled all the way out----can you see the screws that attach the track to the cabinet?
If not are there any holes that look like they might be designed for a screw driver to access screws behind the track?
You may need to enlist a helper----If you could get one that knows how to post pictures--that would be a help---many modern door hinges are quick release and just pop off after pressing a release button
I am not familiar with that type of slide but from the picture it looks like the gray plastic bar behind the picture of the locks is what locks and unlocks the pullout by sliding forward and backward. If that isn't it you may want to check to see if a screw has worked out keeping the slide from going back in.
Thanks BigJim. Yes, the grey slide is supposed to lock/ unlock (I think, according to the illustrations), however, the door slides in part way before jamming no matter what position the grey plastic slide is in. It doesnt seem to connect to anything that I can see although when trying to close the door, something seems to block/ jam the top part of the slide.
I tried looking/ feeling on the tracks to see if there was any blockage. Unfortunately I couldnt detect anything blocking the way (at least not obviously). I dont have ANY experience with these sorts of things, unlike most people on this site I suspect, but just using common sense which usually works although in this case I have to refer to the experts here to try and find the "professional solution"!
Do you think I should try taking the thing apart? I contemplated this idea and hesitate only because I dont know where to start (and the fact that the pantry door is quite heavy)!
You may have to get someone to help you take the rack off the track in order to see the screws that hold the slide to the unit. Other than being a loose screw, it would be hard to say what it is.
I couldnt find anything to tighten, nor could I find any obvious quick release buttons on the weekend... I'll try enlisting more help next weeekend although there is not much to photograph (the link to Nicolushka's post pretty much sums up my problem very nicely, pity he didnt post his answers!)
Colin (and Louise) at Lincoln Sentry were really helpful in trying to work out my problem (initially by phone) and finally by Colin coming in to take a look at the problematic pantry. He fixed it with ease (apparently the frame had been moved too high somehow and just needed to be lowered slightly)... I'm sure many of you might have worked this out by yourselves, however for me it was totally unexpected (gravity pushes things down not up!) so I was really happy and relieved that now finally my pantry can close!
I'd like to thank all here that have tried to help me, I really appreciate the time you guys have spent trying to help troubleshoot my problem (despite my bad descriptions!).
I'd also like to thank Colin and Louise at Lincoln Sentry (they werent the only ones I tried to contact about my pantry however, they were the most friendly, courteous and helpful company I approached/ that bothered to reply me). In this "modern world" we live in, I find this type of professionalism rare (in any industry) and I want others to know of their efforts which they gave without trying to charge or sell me anything. In addition, they normally deal with builders etc so I was even more impressed that they bothered to help me (just a normal householder) at all, especially after some of the abrupt responses I received from another company who basically told me to find the cabinetmaker (which I would have IF I had known whom that was)!
That is great that you got it fixed, thank you for coming back and let us know how it turned out for you, not many people do.
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