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Old 08-02-2008, 09:45 AM   #16
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usb hard drive disconnects WinXP


I have a Western Digital My Book that does this on all Dell hardware. Servers, Laptops and Desktops. It works find on my home built PC and my IBM laptop. I've tried everything from a new cable to trying to redetect the hardware, etc.

I've been in the IT industry for over a decade and this one has just stumped me. I think it's a controller compatibility issue between the Dell usb and the drives. I have other My Books that work fine. It seems to just be this particular model of 500 GB WD My Book in my case.

Searching the internet turned up several others having problems with this same drive.

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Old 08-03-2008, 11:06 AM   #17
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usb hard drive disconnects WinXP


Could be a problem with the chipset in the Mybook enclosure. Not much you can do about that unless WD or the chipset manufacturer has a firmware update available. Sometimes that causes more harm than good.
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Old 08-03-2008, 04:42 PM   #18
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usb hard drive disconnects WinXP


It works in the beginning and then disconnects so to me it looks more like power problem than communication problem

Try to give this thing the 5 V from an external source instead of the computer's USB
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Old 08-03-2008, 07:05 PM   #19
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usb hard drive disconnects WinXP


Thanks, the HD has it's own power source.
It's a full size disk. From my research in trying to fix this, I believe it's actually a SSI chipset compatibility issue with larger HDs.
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Old 08-04-2008, 05:58 AM   #20
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usb hard drive disconnects WinXP


I've had Bytec enclosures running Prolific chipsets with similar issues in the past. No mater what I flashed to it, I never got the problem solved.
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Old 08-04-2008, 07:57 AM   #21
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usb hard drive disconnects WinXP


Try to boot a linux CD and access it from there

Does the problem happen there too ?

If no then maybe try to upgrade the relevant drivers on the computer

CD download
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Old 09-06-2008, 08:53 AM   #22
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usb hard drive disconnects WinXP


Quote:
Originally Posted by 080903k View Post
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Thanks, that's what I was thinking too.

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