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brokenknee 01-08-2010 08:21 PM

Dell Laptop Charging Cord.
Put my laptop down on the coffee table last weekend. When I got up I tripped over the cord and ruined my charging port. I found a local guy to repair it for $90 plus parts which I didn't think was to bad since I had a couple of other quotes for almost twice that.

Now the reason for my post; just purchased the laptop in August, the guy repairing my computer found out it would have been covered by the manufacturers warranty even though it was my fault. Unfortunately I would have had to send it in to Dell. Since the repair guy already had it I told him to just finish the repair.

He did state that Dell got a little smarter and no longer solders the charging port to the mother board. It is connected to another board that is then soldered to the mother board.

I am currently using the wife's laptop since my repair guy is still waiting for the part to be shipped out. At least I saved the $60 that the part cost.

I guess from now on I will ask if something is covered before I assume it is not. :(

Scuba_Dave 01-08-2010 08:33 PM

I was Dell certified at one point with "Gold" access
Basically we filled out forms online & they shipped us anything we said was defective

And in some cases repair shops are re-imbursed for repairs

brokenknee 01-08-2010 08:57 PM

I asked him if he was and he is not. Just a young guy starting out on his own. That is one reason why he was so reasonable. He came well recommended so hopefully that recommendation is a good one.

All three shops that I talked to said it was about a two to two and half hour repair. I was told they really have to tear into it to access the charging port. I would think if it is as common as I have heard it is you would think they would come up with something better.

jlhaslip 01-09-2010 02:26 AM

Apple uses a magnetic connector that does not fail.

brokenknee 01-09-2010 07:56 AM

It is just another case where the best business man won out, not the best product. :(

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