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Old 07-17-2011, 01:35 PM   #1
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vinyl double hung replacement windows


We purchased vinyl double hung replacement windows from Lowes around 2003. There is no name on the window anywhere that can be seen. Can anyone tell me what brand they were selling around that time

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Old 07-25-2011, 09:08 PM   #2
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vinyl double hung replacement windows


Try calling Lowes if you don't have the receipt.

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Old 07-26-2011, 04:10 PM   #3
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vinyl double hung replacement windows


We have contacted Lowes, tried to get credit card statement from that time. They say they can't go back that far.
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Old 07-27-2011, 06:50 AM   #4
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vinyl double hung replacement windows


Why do you need to know?? Is there a problem with the windows?? The should be a sticker on the edge of the sashes, where it meets the frame. Most windows have a ten yr warranty on components and a 20 yr warranty on glass seal failure. If Lowes sold them, they either know where to send you, or they honor the warranty.

This is why I constantly harp on NOT buying windows from big box. What do you think manufacturers are trying to hide when they are afraid to put their name on their products.
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Old 07-27-2011, 07:07 AM   #5
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vinyl double hung replacement windows


Many vinyl window companies put a paper sticker on the exterior of the frame to identify the job. You would need to remove the window from the opening to see it.
As Bill said, they need to know who manufactured the window. If the local store can't help you, contact the main office. For them to say they don't know who they dealt with 10 years ago is ludicrous.
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Old 07-30-2011, 05:04 PM   #6
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vinyl double hung replacement windows


Around that time a transition was made in suppliers. It might have been

http://survivorwindows.com/about/history.html

OR

http://www.pella.com/where-to-buy/default.aspx


Curious what you find out!
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Old 07-31-2011, 11:36 AM   #7
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vinyl double hung replacement windows


Look inside the head jamb. That is probably the most common location for a warranty sticker to be located. 20/10 warranties are typically on wood products, even cheapo vinyl (like the stuff at Lowes) should have a better warranty than that, possibly lifetime.

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