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Old 09-07-2011, 11:29 PM   #1
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Need advice on quality of window installation?


I recently bought windows from one of the large home improvement stores and had them install them. I'm not happy with the install but I don't know if it just looks like shoddy workmanship and functionally isn't an issue or if I should be worried about the quality of the installation and potential water problems down the road. The store ordered nailed fin instead of brickmould but found an installer who agreed to make them work. He cut out the old windows leaving about an inch of the old brickmould then slid the new windows into place. The window and brickmould were level, there wasn't any overlap and on the sides, there was as much as a 1/4" gap (from the outside) between the two; I could see into my wall to the spray foam insulation. He filled these gaps with silicone.

I heard that this could lead to ice buildup inside my walls over winter so I complained. They told me that the installation was perfect except that normally brickmould would be on top overlapping this seam or gap and would essentially provide the final seal. They agreed to install brickmould. The guy came back. When I look at the "brickmould" which is just pieces of vinyl overlapping each other, I'm concerned by the unsealed seams and the poor silicone application which has left gaps between the brickmould and window. The silicone appears to be the only thing holding the brickmould on.

Do I have anything to complain about other than the amateurish appearance of it? Is this really how windows are sealed from the outside? I don't want to cause a fuss if functionally, this is fine.

Thanks for any help that you can give me.
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Old 09-08-2011, 07:46 AM   #2
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Need advice on quality of window installation?


Amateurs do not get paid, which is what this guy should have been paid. Very sloppy.

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Old 09-08-2011, 08:28 AM   #3
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Poor install and very non-functional. That window will leak in the future.
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Old 09-08-2011, 08:38 AM   #4
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This is a classic example of why you should not hire box store contractors.

The only reason these guys work for those stores is because they don’t have their own customer base which usually translates into lack of experience.
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Old 09-08-2011, 07:43 PM   #5
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Originally Posted by aessedai View Post
I recently bought windows from one of the large home improvement stores and had them install them. I'm not happy with the install but I don't know if it just looks like shoddy workmanship and functionally isn't an issue or if I should be worried about the quality of the installation and potential water problems down the road. The store ordered nailed fin instead of brickmould but found an installer who agreed to make them work. He cut out the old windows leaving about an inch of the old brickmould then slid the new windows into place. The window and brickmould were level, there wasn't any overlap and on the sides, there was as much as a 1/4" gap (from the outside) between the two; I could see into my wall to the spray foam insulation. He filled these gaps with silicone.

I heard that this could lead to ice buildup inside my walls over winter so I complained. They told me that the installation was perfect except that normally brickmould would be on top overlapping this seam or gap and would essentially provide the final seal. They agreed to install brickmould. The guy came back. When I look at the "brickmould" which is just pieces of vinyl overlapping each other, I'm concerned by the unsealed seams and the poor silicone application which has left gaps between the brickmould and window. The silicone appears to be the only thing holding the brickmould on.

Do I have anything to complain about other than the amateurish appearance of it? Is this really how windows are sealed from the outside? I don't want to cause a fuss if functionally, this is fine.

Thanks for any help that you can give me.
This is not what new replacement windows should look like. Take a look at XXXXXXXXXXXXX for professional, quality workmanship. I am sorry this happened to you.

Last edited by oh'mike; 09-08-2011 at 08:15 PM. Reason: Removed advertising link
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Old 09-08-2011, 08:05 PM   #6
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This is not what new replacement windows should look like. Take a look at WWW. Spam Spam Spam for professional, quality workmanship. I am sorry this happened to you.
Easy Cowboy, self promoting links will get you spanked around here. You can link your business in your signature though. Read this http://www.diychatroom.com/faq.php?f...aq_advertising
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Last edited by oh'mike; 09-08-2011 at 08:18 PM. Reason: Bud made me do it!
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Old 09-08-2011, 08:09 PM   #7
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Quote:
The only reason these guys work for those stores is because they donít have their own customer base which usually translates into lack of experience.
Or they have already set fire to anyone and everyone they have ever worked for and can't get any more work due to their reputation.
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Old 09-08-2011, 08:10 PM   #8
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Easy Cowboy, self promoting links will get you spanked around here. You can link your business in your signature though. Read this http://www.diychatroom.com/faq.php?f...aq_advertising

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Old 09-08-2011, 08:12 PM   #9
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And still the link stays.
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Old 09-08-2011, 08:16 PM   #10
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And still the link stays.
Hey, I forgot---
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Old 09-08-2011, 08:17 PM   #11
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Old 09-08-2011, 08:21 PM   #12
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Old 09-08-2011, 08:47 PM   #13
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Bud made me do it!
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Old 09-08-2011, 08:58 PM   #14
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I just love obedient people. That's how they get promotions too. Come and get your cookie.
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Old 09-08-2011, 09:10 PM   #15
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I thought there might be a secret society behind the scene pulling the strings.

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