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Old 11-14-2012, 02:16 PM   #46
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Concave Pella Windows melting my siding! **PICS**


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Old 11-18-2012, 05:26 PM   #47
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Concave Pella Windows melting my siding! **PICS**


It is not caused by the LowE coating. It is caused by the inert gas between the glass. It is called collapsed glass. The argon molecules leak out of the sealed insulated glass unit. The ambient air molecules are too large to migrate into the sealed unit. Hence a vacuum.

This can be repaired by allowing the ambient air inside the sealed unit and resealing again. Some manufacturers have an actual repair process.
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Old 11-18-2012, 10:03 PM   #48
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Concave Pella Windows melting my siding! **PICS**


I've looked into other types of siding, but I cannot afford to have my entire house re-sided. Having just the affected wall re-done with new vinyl will be bad enough @ over $2k. I'm afraid, like some have mentioned, that even with hardee plank or aluminum I could still have issues with the finish.

Right now I'm just focused (pun intended) on trying to reduce or block the reflected energy.

Pella has gone into "lawyer mode", now, and will not speak with me on the phone or by email. All communication must be snail mailed, now. Fantastic. Thanks Pella for your great customer service.
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Old 11-18-2012, 10:13 PM   #49
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Pella has gone into "lawyer mode", now, and will not speak with me on the phone or by email. All communication must be snail mailed, now. Fantastic. Thanks Pella for your great customer service.
Well... just be sure to send off all those “snail mail’s” and document every thing you do in relationship to this. I still think this may be a class action some day.
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Old 11-19-2012, 12:56 AM   #50
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Concave Pella Windows melting my siding! **PICS**


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I

On the West side of my house, the evening sun hits my two concave Pella windows and melts my neighbor's siding. The one window can barely be seen in this photo as it's hidden behind the sandcherry...
I wonder when the this neighbor is going to post about you melting their siding?
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Old 11-23-2012, 08:53 AM   #51
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It is not caused by the LowE coating. It is caused by the inert gas between the glass. It is called collapsed glass. The argon molecules leak out of the sealed insulated glass unit. The ambient air molecules are too large to migrate into the sealed unit. Hence a vacuum.

This can be repaired by allowing the ambient air inside the sealed unit and resealing again. Some manufacturers have an actual repair process.
What causes the "collapsed glass"? I've read that the Argon can leak out and the air can't get back in. This really doesn't make any sense to me, however. If there is a vacuum between the glass causing the panes to bow inward, I don't think the Argon would be leaking out. And if there was a leak, the vacuum would certainly be able to suck in outside air to equalize with the atmospheric pressure outside.
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Old 11-23-2012, 09:08 AM   #52
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If there is a vacuum between the glass causing the panes to bow inward, I don't think the Argon would be leaking out. And if there was a leak, the vacuum would certainly be able to suck in outside air to equalize with the atmospheric pressure outside.
The argon leaking out causes the vacuum. Ambient air molecules are too large to migrate back in......hence the vacuum.
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Old 11-23-2012, 09:27 AM   #53
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You could approach the subject from the product liability point of view.

Meanwhile you would need to mitigate the damages, namely, not replace your own damaged siding until a resolution is agreed upon.
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Old 11-23-2012, 09:53 AM   #54
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has anyone put a straight edge on these windows ?
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Old 11-23-2012, 12:07 PM   #55
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has anyone put a straight edge on these windows ?
Yes. Over a 2' section there is a 1/8" gap in the middle. It would be slightly more than that over the full length of the glass.
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Old 12-01-2012, 11:28 AM   #56
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You guys on this last page have it right. That is collapsed glass. It is very fixable, but Pella is very wishywashy on any type of warranty work. I was dealing with them a couple years ago and they claimed to have never heard of it. I was able to get it warrantied for the broken glass, but it took alot to get it warrantied. It is an industry wide issue for any manufacture that used Cardinal glass at the time. And depending on how bad the glass has collapsed, the glass will eventually either get seal failure, or in some cases, break.
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Old 12-01-2012, 11:42 AM   #57
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Pella is horrible to deal with and their warranty is a joke.

When I first contacted them about the glass, they told me over the phone that it was not supposed to be concave and that they would have to have someone come take a look at it - at my expense!

After multiple calls and complaining to the service manager, she finally agreed to send someone out free of charge.

The Pella tech that they sent couldn't find anything wrong with the windows using his flashlight reflection technique so I had to show him that they were concave by placing a straight edge on the glass. He said that they would provide the glass for free, but I would be responsible for paying their techs to install them. Warranty only covers materials, not installation.

Guess how much they wanted to replace the upper glass panlles on just two windows...... $700!!! That's right. $700. Fantastic warranty scheme they have going. I bet they make more profit on their warranty work than they do selling their crappy windows.

Buyer beware when it comes to Pella.
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Old 12-01-2012, 05:11 PM   #58
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FYI- Their installation is not madatory. You can get someone else to install it if you don't feel competent. There are guidelines for what is affected by the collapsed glass. Whoever comes out there should check every window, not just the ones you see. They should have a laser tool to measure it, not a flashlight.

If you have any questions, PM me.
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Old 04-17-2013, 07:09 PM   #59
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...There are guidelines for what is affected by the collapsed glass. .....
Are there standard specifications for how much curvature is normal with these double pane windows?
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Old 04-25-2013, 11:54 AM   #60
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Concave Pella Windows melting my siding! **PICS**


I have the same situation, except that reflection from my windows is melting my own house...this is occurring anywhere that the window is at a right angle to a wall of siding. Mine are single-hung as well and on 2 of them that aren't super visible to anybody, I used some strong double-sided tape to attach screens over the top half of the window. I also ran a bead of caulk down the sides. It doesn't look as bad as you'd think.

But I have 2 more windows I need to address and was wondering if you had ever come up with a different solution??

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