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Old 01-08-2013, 09:27 AM   #16
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Brand new replacement windows leak cold air!


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Originally Posted by saturn500f View Post
Here are a bunch of photos so you can really see what is going on, I posted them on a website to save space here:

Views of the windows
Do your windows have a sort of compression tracking along each sode that the sashes ride up and down in. I have Hurd windows and these are called "side balances"

I had one window that would never fully seal. I had the drywall removed for an inrelated reason around that window and sure enough the rough framing was not square. I will try and find photos of that.

Below are 2 photos showing the side balances. Is this similar to yours??
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Brand new replacement windows leak cold air!-100_4376.jpg   Brand new replacement windows leak cold air!-100_4403.jpg  
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Old 01-08-2013, 09:48 AM   #17
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Brand new replacement windows leak cold air!


Here were the photos of my problem window. when I had the drywall off, I was able to shim between the jack stud and the window to close that gap.
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Last edited by hammerlane; 03-05-2013 at 09:09 AM.
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Old 01-08-2013, 10:30 AM   #18
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Brand new replacement windows leak cold air!


Please take no offense hammerlane, but to alleviate any confusion for the OP I just want to point out that the rba window that he/she has does not have the compression jambliners/balance system as shown in your pics, nor will his issue be fixed by simple shimming. The window will likely need to be reset to fix those reveals and make the unit square as designed. Even if shimming was a solution, this is an insert installation, so it would be between the original buck frame and the master frame of the new unit. Nowhere near the jack studs or anywhere else in the RO.
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Last edited by HomeSealed; 01-08-2013 at 10:33 AM.
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Old 01-08-2013, 12:11 PM   #19
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Brand new replacement windows leak cold air!


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Even if shimming was a solution, this is an insert installation, so it would be between the original buck frame and the master frame of the new unit. Nowhere near the jack studs or anywhere else in the RO.
No offense taken. I agree with what you quoted.
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Old 01-08-2013, 11:05 PM   #20
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Brand new replacement windows leak cold air!


Wowsers.

Bad set job and capping to boot.

As HomeSealed said previously, RBAs tend to run pretty good shops. Andersen doesn't set up any clown. That being the case, they should make this right and get you fixed up.

I would be willing to bet that you call them with this and you will get a call back straight away.
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Old 02-01-2013, 11:16 PM   #21
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Brand new replacement windows leak cold air!


What luck have you had? I know this is technically the franchisee's responsibility to make it right-but Andersen is not happy when they hear about unhappy homeowners, so just wondering if the issue has been fixed yet.
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