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Old 02-03-2012, 09:33 AM   #31
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Anderson 'A' series windows.


Rep. from Anderson came today 2/3/12 and replaced the sash lock. Absolutely no change in the way the window locks. I'll live with this window but the next 12 that I buy will not be Anderson, quality doesn't seem to be there for the premium price.

Thanks Wendy for your efforts.


Last edited by razzorm; 02-03-2012 at 09:44 AM.
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Old 02-03-2012, 10:03 AM   #32
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Anderson 'A' series windows.


.....and Thank YOU for the follow up.

.....this is where I usually say "We love a happy ending here."

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Old 02-03-2012, 11:42 AM   #33
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Anderson 'A' series windows.


At this point, I'd recommend going the route that rossfingal mentioned on the first page. The lock is likely mounted incorrectly and thats why the sashes push apart when you lock them. Just move it in (toward the interior). You shouldn't have to move it much, so the original holes should be covered... That, OR, you could hold Andersen accountable and have them send you a new sash (maybe even both just to make sure). Obviously the rep who installed the new lock was not competent enough to figure that out.
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Old 02-04-2012, 09:53 AM   #34
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Anderson 'A' series windows.


I wish moving the sash lock was possible but it isn't. It is not just a flush mount, a round nylon cylinder is attached to the bottom of it that is recessed into the top of the sash. This attaches to a string that operates the tabs allowing the window to tilt in. Hole in top of sash is not big enough for any movement of the lock. I will inform my contact at Anderson of the situation but I don't expect any action from them. As I mentioned no more "A" series windows for me, probably will go with Marvin for the rest of my project.
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Old 02-04-2012, 12:53 PM   #35
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You may have covered this already, but is there any air leakage at the meeting rail when you lock it? If not, you're right, Andersen will probably just say that it is functioning as designed.
Can that hole be bored out a little bit so that the lock can be moved (and still be covered)?

If the only symptom is the slight separation when locked, and there is no air leakage, or major difficulty locking it, then you may just have to deal with it. If OTOH, you do experience one of those, I'd keep on them and insist on new sashes.
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Old 02-04-2012, 04:27 PM   #36
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Anderson 'A' series windows.


Quote:
Originally Posted by razzorm View Post
Rep. from Anderson came today 2/3/12 and replaced the sash lock. Absolutely no change in the way the window locks. I'll live with this window but the next 12 that I buy will not be Anderson, quality doesn't seem to be there for the premium price.
Here is what I learned from my experience and research. ALL window manufacturers are hurting because of the economy. Milgard just closed down a few plants and laid-off hundreds of workers. In order to say afloat, companies are downsizing and trying to save costs on manufacturing, unfortunately this means quality does go down. Anderson is no different. The same marketing & economic principles apply to them.

I prefer the tried & true design of fixed & casement windows. I am NOT a fan of slider or single hung windows. Sliders are by-far the worst design when it comes to energy leaks and water leaks. Every slider I have seen allows for scorpions, cockroaches, and a host of other bugs to get into their track system. I have yet to see a casement window that allowed a bug to enter. It all comes down to the design, sliders by nature must allow for water drainage and window sliding movement, this creates gaps and other problems.

Manufacturers usually put all their efforts in QC on their HIGH END windows, as these carry the lifetime warranties and go into high-end homes where they are showcased. These "flagship" windows typically have the better parts & better engineering. The low end and even middle-grade windows from all manufacturers is where the manufacturer looks to cut expenses, which results in some QC issues.

In the end, all window manufacturers are alike in their business models. Whether Anderson, Pella, Milgard, M&I, etc., they all have their problems. The main thing is you want a company that will most likely be around 10 years from now when you need to make a claim.

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Old 02-05-2012, 02:45 PM   #37
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Anderson 'A' series windows.


There is no air leakage between the sash so I am going to leave things as they are. As far as working on the size of the hole under the lock to move it back, I don't want to do that because it would probably void my warranty should the galss ever go bad.

I am going to call my contact at Anderson tomorrow and let them know the results of the new sash lock. If they choose to pursue it fine, otherwise I will just live with it.

Last edited by razzorm; 02-06-2012 at 11:38 AM.
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Old 02-06-2012, 11:00 AM   #38
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Anderson 'A' series windows.


Anderson is still willing work with me to try to fix my window.
New top sash has been ordered. Will be a couple of weeks to get made and delivered.

Will keep this thread informed as to how that goes.
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Old 02-06-2012, 03:29 PM   #39
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Well, its good to see that they are still working on it... Did they say why they ordered the top sash but not the bottom? ... I'm not intimately familiar with that window, but by your pics and description I would diagnose the bottom as being more likely to be the culprit.
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Old 02-07-2012, 01:15 AM   #40
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Anderson 'A' series windows.


Most people don't realize this but those who travel abroad and who are in the building trades know that the best residential windows in the world are made by Germany. Those windows make Pella, Anderson, etc., look like cheaply made flea market windows. I kid you not. If you ever seen a residential German made window, it's triple gasket, triple pane, R-10 Value, yes you read that right, I said R-10, the way it latches and closes secure like a bank vault, you will never look at windows the same way again.

The Canadians come in 2nd in window quality. A lot less expensive than German windows but the Canadian windows are still night & day above any American windows.

There are some American window companies that are starting to compete with the Canadians in window quality.
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Old 02-07-2012, 06:50 AM   #41
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Anderson 'A' series windows.


I agree with you Home Sealed. The mounting of the keeper allows for no movement in or out. The placement of the hole under the sash lock seems to be the only way to make this adjustment. Contact at Anderson said new bottom sash will be ordered if top sash does not fix it.
I beleive that a better designed sash lock with more cam angle on it to pull windows together once lock engages the keeper would work.

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